Cookie Policy
Our websites use what are known as “cookies:” text files that are stored on your computer to enable optimal use of the websites, personalize content and ads, analyze traffic, and personalize advertising with our partners. Please visit our Data Protection Notice for information on the personal data we collect, process and use from you, and for what purposes.
The cookies used by our web servers are mostly so-called “session cookies” that are automatically deleted from your hard disk after the end of the browser session. Other cookies remain on your computer system and allow us to recognize your computer system when you visit us again (these are known as “persistent cookies”).
The information contained in cookies, which may also be personal, is read by our web servers when our websites are accessed again. This information is used to analyze your use of the websites, to compile reports about website activities, and to provide additional services relating to website and Internet usage.
You can use the settings in your browser to specify which cookies should be accepted or delete existing cookies at any time.
In addition, the first time you visit the website, a cookie banner appears that gives you the option of setting which categories of cookies you want to allow. You may change these settings whenever you wish.
If you choose not to use cookies, you may not be able to use all the functions of our websites, or perhaps individual functions will be available to you only to a limited extent, including the cookie banner.
The cookies we use can be divided into the following categories:
- Necessary
Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the websites. The websites cannot function properly without these cookies. - Preference
Preference cookies allow a website to store information that changes the behavior or appearance of the website, such as your preferred language or the region in which you are located. - Statistical
Statistical cookies collect and report information anonymously to help website operators understand how visitors interact with their websites. - Marketing
Marketing cookies are used to track website visitors. The intention is to display ads that are relevant and appealing for the individual user and thus more valuable for publishers and third-party advertisers.
Necessary
Preference
Statistical
Salesforce
| Name | Provider | Purpose | Expiry | Type |
| didomi_token | Didomi | This cookie contains consent information for custom purposes and vendors, as well as Didomi-specific information (user ID, for instance). | 6 months | HTTP cookie |
| euconsent-v2 | Didomi | This cookie contains the IAB TCF consent string and consent information for all the standard IAB vendors and purposes. | 6 months | HTTP cookie |
| PHPSESSID | EQS Group | Preserves user session state across page requests. | Session | HTTP Cookie |
| t3d | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| tADe | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| tADu | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| tAE | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| tC | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| tMQ | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| tnsApp | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| tPL | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| tTDe | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| tTDu | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| tTE | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| tTf | EQS Group | This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings. | Persistent | HTML Local Storage |
| IRPages2_Session | EQS Group | Cookie used to identify a session instance for the user. | Session | HTTP cookie |
| laravel_session | EQS Group | Cookie used to identify a session instance for the user. | 1 day | HTTP cookie |
| PHPSESSID | EQS Group | Preserves user session state across page requests. | Session | HTTP cookie |
| TS# | EQS Group | Cookie only collects a session ID to ensure an equal distribution of all requests via our server. Valid until the end of the browser session. Can not be traced to the person visiting a website, as this random session ID is not connected to name, email, IP address or any other person related data. | Session | HTTP cookie |
| XSRF-TOKEN | EQS Group | Ensures visitor browsing security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitors. | 1 day | HTTP cookie |
| Name | Provider | Purpose | Expiry | Type |
| Name | Provider | Purpose | Expiry | Type |
| _clck | Microsoft Clarity | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Session | HTTP cookie |
| CLID | Microsoft Clarity | Identifies the first-time Clarity saw this user on any site using Clarity. | 1 year | HTTP cookie |
| _clsk | Microsoft Clarity | Connects multiple page views by a user into a single Clarity session recording. | 1 day | HTTP cookie |
| _ga | Google Analytics | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP cookie |
| _ga_# | Google Analytics | Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. | 2 years | HTTP cookie |
| _gat | Google Analytics | Used by Google Analytics to throttle request rate. | 1 minute | HTTP cookie |
| _gid | Google Analytics | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP cookie |
| ln_or | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. | 1 day | HTTP cookie |
| Name | Provider | Purpose | Expiry | Type |
| ads/ga-audiences | Google Advertising | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. | Session | Pixel tracker |
| ANONCHK | Microsoft Clarity | Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn’t use ANID and so this is always set to 0. | 1 day | HTTP cookie |
| MR | Microsoft Clarity | Indicates whether to refresh MUID. | 1 week | HTTP cookie |
| MUID | Microsoft Clarity | Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. | 1 year & 2 weeks | HTTP cookie |
| _uetsid | Microsoft Advertising | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. | 1 day | HTTP cookie |
| _uetsid | Microsoft Advertising | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | Persistent | HTML Local Storage |
| _uetsid_exp | Microsoft Advertising | Contains the expiry-date for the cookie with corresponding name. | Persistent | HTML Local Storage |
| _uetvid | Microsoft Advertising | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | 1 year | HTML Local Storage |
| _uetvid | Microsoft Advertising | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | Persistent | HTML Local Storage |
| _uetvid_exp | Microsoft Advertising | Contains the expiry-date for the cookie with corresponding name. | Persistent | HTML Local Storage |
| VISITOR_INFO1_ LIVE |
YouTube | Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. | 180 days | HTTP cookie |
| YSC | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session | HTTP cookie |
| ytidb::LAST_ RESULT_ENTRY_ KEY |
YouTube | Stores the user’s video player preferences using embedded YouTube video. | Persistent | HTML Local Storage |
| Cookie Name | Duration | Cookie Type | Description |
|---|---|---|---|
__Secure-has-sid |
Session | Required | Detects a user’s login state on the client side. Set during login to Aura or LWR Experience. Never set this cookie to HttpOnly. |
_ga |
2 Years | Functional: Statistics | A third-party cookie that’s used if the site admin chooses to track site users with a Google Analytics tracking ID. |
{UserId}_KMPage |
1 Day | Functional: Preferences | In Salesforce Classic, used to read the last user selection for ‘Find in View’, ‘Article Language’, {DataCategory}, and ‘Validation Status’ in Article Management. |
{UserId}_KnowledgePageDispatcher |
Session | Functional: Preferences | In Salesforce Classic, used to remember the user selection to determine whether to show ‘Articles’ or ‘My Drafts’ view in Knowledge. |
{UserId}_KnowledgePageFilter{DataCategory} |
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the data category filter in Knowledge. |
{UserId}_KnowledgePageFilterArticleArticleType |
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the article type filter for ‘Articles’ view in Knowledge. |
{UserId}_KnowledgePageFilterArticlePublishStatus |
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the publish status filter for ‘Articles’ view in Knowledge. |
{UserId}_KnowledgePageFilterArticleValidationStatus |
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the validation status filter for ‘Articles’ view in Knowledge. |
{UserId}_KnowledgePageFilterLanguage |
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the language filter in Knowledge. |
{UserId}_KnowledgePageFilterMyDraftArticleType |
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the article type filter for ‘My Drafts’ view in Knowledge. |
{UserId}_KnowledgePageFilterMyDraftPublishStatus |
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for publish status filter for ‘My Drafts’ view in Knowledge. |
{UserId}_KnowledgePageFilterMyDraftValidationStatus |
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for the validation status filter for ‘My Drafts’ view in Knowledge. |
{UserId}_KnowledgePageSortFieldArticle |
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for ‘Sort by’ for the ‘Articles’ view in Knowledge. |
{UserId}_KnowledgePageSortFieldMyDraft |
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for ‘Sort by’ for ‘My Drafts’ view in Knowledge. |
{UserId}_spring_KmMlAnyoneDraftArticlesList |
1 Day | Required | In Salesforce Classic, used to configure layout properties for the Draft Articles view in Article Management. |
{UserId}_spring_KmMlArchivedArticlesList |
1 Day | Required | In Salesforce Classic, used to configure layout properties for ‘Archived Articles’ in Article Management. |
{UserId}_spring_KmMlMyDraftArticlesList |
1 Day | Required | In Salesforce Classic, used to configure layout properties for ‘Draft Articles’ assigned to ‘Me’ in Article Management. |
{UserId}_spring_KmMlMyDraftTranslationsList |
1 Day | Required | In Salesforce Classic, used to configure layout properties for ‘Draft Translations’ in Article Management. |
{UserId}_spring_KmMlPublishedArticlesList |
1 Day | Required | In Salesforce Classic, used to configure layout properties for ‘Published Articles’ in Article Management. |
{UserId}_spring_KmMlPublishedTranslationsList |
1 Day | Required | In Salesforce Classic, used to configure layout properties for ‘Published Translations’ in Article Management. |
<namespace>_sid |
Session | Required | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. |
<userId>expid_[site prefix] |
30 Days | Functional: Statistics | Used to render pages based on specified brand. |
52609e00b7ee307e |
Session | Required | Browser Fingerprint cookie. Used to detect session security problems. |
79eb100099b9a8bf |
Session | Required | Browser Fingerprint trigger cookie. Used to detect session security problems. |
activeView |
Session | Functional: Preferences | In Salesforce Classic, used to remember the last user selection for ‘Articles’ or ‘Translations’ tab in Article Management. |
AgentConsoleFE |
Session | Functional: Preferences | In Salesforce Classic, used to remember the page style of the Agent Console. |
AgentConsoleS |
Session | Functional: Preferences | In Salesforce Classic, used to remember the page style of the Agent Console. |
AgentConsoleY |
Session | Functional: Preferences | In Salesforce Classic, used to remember the page style of the Agent Console. |
AgentConsoleX |
Session | Functional: Preferences | In Salesforce Classic, used to remember the page style of the Agent Console. |
alohaEpt |
90 Seconds | Functional: Statistics | Used to calculate the ExperiencePageTime onSalesforce Classic pages. |
apex__EmailAddress |
1 Year | Required | Caches contact IDs associated with email addresses. |
auraBrokenDefGraph |
1 Week | Functional: Statistics | Used to track when a Lightning page has malformed HTML. |
autocomplete |
60 Days | Functional: Preferences | Determines if the login page remembers the user’s username. |
BAYEAX_BROWSER |
Expired on Creation | Required | Identify a unique browser subscribed to CometD streaming channels. |
BrowserId |
1 Year | Required | Used for security protections. Rendered on a subset of Salesforce domains, including .salesforce.com, .force.com, and the domains for Salesforce login pages, Lightning pages, and Experience Cloud sites. |
calViewState |
Session | Functional: Statistics | Sets the inline calendar date state in Salesforce Classic (current week selected). |
caPanelState |
Session | Functional: Preferences | Saves the open, closed, and height percent states of the calendar panel. |
clientSrc |
Session | Required | Used for security protections. |
communityId |
Session | Required | Cookie set to tie the ideas to a specific Experience Cloud site. |
CookieConsent |
1 Year | Required | Used to apply end-user cookie consent preferences. Stores a Boolean for whether user has consented to the cookie policy options offered by the site. Without this cookie, customers would not be able collect consent from their end users. |
CookieConsentPolicy |
1 Year | Required | Used to apply end-user cookie consent preferences set by our client-side utility. |
cookieSettingVerified |
Session | Required | Used to create a popup message telling users that cookies are required. |
cordovaVersion |
Session | Required | Used for internal diagnostics with mobile applications. |
cqcid |
1 Year | Functional: Statistics | Used to track a guest shopper’s browsing activity. |
csssid |
Session | Required | Used to establish a request context in the correct tenant org. |
csssid_Client |
Session | Required | Enables user switching. |
devOverrideCsrfToken |
Session | Required | CSRF Token. |
dialpadShown |
Session | Required | Used in essential Open CTI functionality to determine the dial pad focus. |
disco |
Session | Required | Tracks the last user login and active session for bypassing login (For example, OAuth immediate flow). |
FedAuth |
Session | Required | For the SharePoint connector, used to authenticate to the top-level site in SharePoint. |
force-proxy-stream |
3 Hours | Required | Ensures that client requests hit the same proxy hosts and are more likely to retrieve content from cache. |
force-stream |
180 Minutes | Required | Used to redirect server requests for sticky sessions. |
gTalkCollapsed |
1 Year | Required | Controls whether the sidebar in Salesforce Classic is open or not for a user. |
hideDevelopmentTools |
Session | Functional: Preferences | Used to determine whether to show the developer tools. |
hideFilesWarningModal |
50 Years | Functional: Preferences | Stores the user acknowledgment that a public link to a Salesforce file is on email send. The warning window isn’t continually shown after the user acknowledges this action. |
hideIdentityDialog |
1 Year | Functional: Preferences | Hides the dialog box that informs that the current user is logged out when switching to another user. |
idccsrf |
Session | Required | Tracks CrossSiteRequestForgery validationfor certain SSO flows. |
ideaToggle |
Session | Functional: Preferences | Show the ‘Ideas’ list view or the ‘Feed’ list view. |
inst |
Session | Required | Used to redirect requests to an instance when bookmarks and hardcoded URLs send requests to a different instance. This type of redirect can happen after an org migration, a split, or after any URL update. |
iotcontextsplashdisable |
10 Years | Functional: Preferences | For the IoT product, stores user preference of whether to show Context Splash popup. |
language |
Session | Required | Identifies the language for custom components, surveys, and flows, which support multiple languages. Without this cookie, translations for custom features can appear incorrectly. |
lastActivePage |
Session | Required | Used in essential Open CTI functionality, such as determining if CTI should screen pop the current call object. |
lastCallObjectId |
Session | Required | Used in essential Open CTI functionality, such as determining if CTI should screen pop the current call object. |
lastlist |
Session | Required | Used to store the cookie name for the last list URL. |
liveagent_invite_rejected_ |
Session | Functional: Statistics | Instructs Live Agent not to reissue an invitation on the same domain. Deletion of this cookie degrades customer experience as they can get repeated invitations. |
liveagent_sid |
Session | Required | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. |
lloopch_loid |
1 Year | Required | Determines whether to send the user to a specific portal login or an app login. |
login |
60 Days | Functional: Preferences | If the user’s session has expired, used to fetch the username and populate it on the main login page when using the process builder app. |
logouturl |
Session | Functional: Preferences | Stores the last logged in org for redirecting requests. Used for logging whether the cookie is present in site and community guest-user requests. |
oid |
1 Year | Required | Stores the last logged in org for redirecting requests. Used for logging whether the cookie is present in site and community guest-user requests. |
oinfo |
3 Months | Functional: Statistics | Tracks the last logged in org. |
pctrk |
1 Year | Required | Used to count unique page views by unauthenticated (guest) users in Experience Cloud sites against a Customer’s billing entitlements. |
pc-unit |
1 Year | Functional: Preferences | Sets a preference for displaying platform cache units to either MB or KB. |
PicassoLanguage |
Session | Required | Used to store a user’s language selection for this Experience Builder site. The site doesn’t load without this cookie if the user changes the site’s language. |
PicassoViewMode |
Session | Functional: Preferences | Stores a user’s view mode selection for this Experience Builder site. |
PreferredLanguage<18-char SiteID> forexample, PreferredLanguage0DMxx0000004C93GAE |
1 Year | Functional: Preferences | Used to store the user language preference for language detection and localized user experience in LWR sites. Used to store the user language preference for language detection and localized user experience in LWR sites. |
promptTestMod |
30 Days | Required | Stores whether test mode is in effect. This cookie is read-only. |
redirectionWarning |
1 Year | Functional: Preferences | Enables the customer to store URLs that are exempt from setting a redirect warning interstitial page on an allowlist. |
rememberUn |
60 Days | Functional: Preferences | Track the Remember Me checkbox that the user selected to enable login hint. |
renderCtx |
Session | Required | Used to store site parameters in the session for reuse across requests by a single client for functionality and performance reasons. Metadata required for fetching site pages and components based on pageId, schema, viewType, brandingSet, formFactor, andaudience targeting. |
RRetURL |
Session | Required | Used with ‘Log in As’ to restore the original state. |
RRetURL2 |
Session | Required | The return URL to redirect to when logging out of a session. |
RSID |
Session | Required | Session ID and login-as session ID. In this case the cookies are copied to the response and cause the target URL to rebuild appropriately in a proxy situation. The cookies aren’t created, examined, or modified. |
rsid2 |
Session | Required | Stores the encrypted original session ID when switching to a site while switched in as an internal user. |
schgtclose |
0 | Functional: Statistics | Deprecated feature, not used. |
sfdc_lv2 |
1 Year | Required | Stores identity confirmation details for Experience Cloud users. If the cookie isn’t set or it expires, users must repeat the identity confirmation process the next time that they log in. Identity confirmation requires a verification method such as SMS, an authenticator app, or a security key. |
sfdc-stream |
3 hours | Required | Used to maintain a sticky (persistent) session on the salesforce.com domain. Makes sure that subsequent streaming requests are forwarded to the same server instance where the streaming subscription request was originally handled. |
showNewBuilderWarningMessage |
100 years | Functional: Preferences | Used to show or hide a warning message for the new dashboard builder. |
sid |
Session | Required | SessionID. |
sid_Client |
Session | Required | Used to detect and prevent session tampering. |
sidebarPinned |
10 Years | Required | Controls the state of the Salesforce Classic sidebar. |
sitePreview |
Session | Required | Stores the authentication code for previewing the site. Preview mode doesn’t load without this cookie. |
ssostartpage |
1 Year | Required | Identifies the Identity Provider (IdP) location for SSO; certain service provider initiated SSO requests can fail without this cookie. |
SUCSP |
Session | Required | Used when the user identity that an administrator is assuming (via Log in to Experience as User) is a Customer Success Portal (CSP) user. |
SUPRM |
Session | Required | Used when the user identity that an administrator is assuming (via Log in to Experience as) is a Partner Relationship Management (PRM) portal user. |
t |
Expired on Creation | Functional: Statistics | Used to avoid duplicate access checks. |
useStandbyUrl |
Not Set | Required | Controls how quickly to set the standby URL when loading the softphone. |
waveUserPrefFinderLeftNav |
100 Years | Functional: Preferences | Preference for left navigation UI in CRM Analytics. |
waveUserPrefFinderListView |
100 Years | Functional: Preferences | Preference for displaying list views in CRM Analytics. |
webact |
1 Year | Functional: Statistics | Used to collect metrics per page view for personalization. |
WelcomePanel |
1 Day | Functional: Preferences | Stores Experience Cloud preferences. |